Occasionally, we may need to cancel a tour due to low participation.

If this happens, we will notify you as soon as possible and provide a full refund. In some cases, we may also offer an alternative tour option.

If rescheduling is not possible, we will ensure that your refund is processed promptly. We appreciate your understanding and look forward to welcoming you on a future experience.

If you let us know more than 24 hours before the tour, we can offer a full refund or help you reschedule if there’s availability. Within 24 hours, unfortunately, no changes or refunds are possible. Please double-check your cruise itinerary and port of arrival when booking.

If you contact us more than 24 hours in advance, we’ll be happy to offer a full refund or reschedule your tour if possible. Unfortunately, we can’t offer changes or refunds within 24 hours of the tour start time.

Unfortunately, no. Each of our tours includes pick-up only from the port listed in the tour name and description. For example, if you’re arriving at Port B but book “Tour A – Pick-up from Port A,” we won’t be able to pick you up from Port B.

Sometimes, third-party platforms might suggest tours from a different city if there are no options in your location — but that doesn’t mean the tour is suitable for your port. Always double-check the tour name, pick-up location, and the city/port you’ll actually be visiting before booking.

If you’re unsure, feel free to contact our customer service — we’re happy to help you choose the right tour for your itinerary.